GENERAL TERMS AND CONDITIONS
- Online hotel, adventure, other activities and tour reservation services are operated by Bali Star Island/PT. Be wish International Tour. We are a collaboration with all hotels, adventure, and tour companies throughout Indonesia. Hence, this site becomes one-stop shopping for travellers to Indonesia.
- All services offered are legal, including reservation, quoting selling rates, publishing rate from hotels, adventure, other activities and tours, transactions via the internet, banking or other ways determined by Bali Star Island/PT. Be wish International Tour
- Bali Star Island/PT. Be wish International Tour are fully responsible for our services. We are responsible for all reservations made via Bali Star Island’s website and payments made from and for its services. Bali Star Island/PT. Be wish International Tour is NOT responsible for services provided by the hotel, adventure, and other activities chosen direct by clients.
- Bali Star Island/PT. Be wish International Tour guaranteed that you will have the quality of services. Quality service for booking of hotels, adventure, other activities and tours as stated on the website. The quality of service fully depends on the prestige of the hotel, adventure, other activities and tours. Which chosen and it shall be fully responsible for its services to you and your clients.
- Bali Star Island/PT. Be wish International Tour is fully responsible for the identity of any client who participates in its website. Therefore data was received by Balistarisland.com. Any internet user can take benefit from Bali Star Island/PT. Be wish International Tour services by browsing the database.
- Hotel rental rates quoted by Balistarisland.com is on per room and night basis. Reservation based on the package rate and strictly valid if you book directly to Balistarisland.com only.
- Adventure, other activities and tours are on per person per service or based on the package rate and strictly valid if you book directly to Bali Star Island/PT. Be wish International Tour only.
- Check-in time of the hotel is at 14:00, and check-out at noon.
- Extra/additional bed is subject to per person, per day surcharge.
- Breakfast (ABF/CBF) is for two persons in 1 (one) room. Based on per person or based on the package offered.
- Late check-out or day use of your room is available until 18:00 hrs where the price is 50% off room rate or based on the confirmation made
- If your hotel, adventure, other activities and tours are not on our site, please supply us with details of the reference and we can follow up for you.
- Please be aware of some Hotels which have seasonal surcharges, Compulsory Dinner on the respective High Season and please read respective conditions carefully before making a reservation to avoid any misunderstanding of rates and services.
- These rates are applicable only when the reservation is made through Bali Star Island/PT. Be wish International Tour. If you cannot find out the hotel’ rate that you are looking for, please contact us for more detailed information.
- All of the rates on Bali Star Island’s website may change without prior notice.
HOW TO BOOK
- Once you have confirmed our service, then please fill out the Reservations Form.
- When completing the Reservation Form, please make sure that you have filled out the right booking form to avoid misunderstandings occurring. Therefore please note the following items as a part of our Reservation Form in detail:
- Part 1, as a result below:
- You have to complete your data to provide us with the complete information related to our access to communication with you including the next booking confirmation.
- Part 2, as a result below :
- You have to complete the data if another person wants to join the tour/travel/accommodation/adventure etc with you.
- Part 3, as a result below :
- If you wish to book the hotel, please fill out the Hotel Form Reservation
- Part 4, as a result below :
- You have to complete this form if you wish to book one of all our optional tours / Activities tours (Tour around Bali, Yogya Tour, Adventure, Rafting, Spa, etc).
- Part 5, as a result below :
- This part will establish you about the method of Payment where you are informed how to settle the payment online
Important notice of terms and Conditions as below mention.
Now you can settle the payment through PayPal. It is a very quick, easy and safe payment process online. We can accept all major credit cards through this online and please make sure that you have read carefully and understood before confirming the payment
- We will inform you of the deadline/due date of your final booking confirmation on our confirmation booking.
- Once we confirm your booking we will keep noted that your booking Temporary Confirmed until we have received your Final Confirmation by settling the payment online
- To secure your booking, you have to make sure that you have settled the payment online by obtaining the official receipt from our office
- You can claim the services of a hotel, adventure, activities and tour company based on your confirmation.
- All booking confirmations are subject to availability basis.
- Therefore please make sure you have filled in your e-mail address correctly.
TERMS OF PAYMENT
Please note: once you have transferred your money, please send a copy of the bank transfer to us via email: email@example.com or Fax: 62 – 361 – 8953598
EXCHANGE RATE FLUCTUATIONS
Term and Conditions of the Exchange rate.
Differences in personal statement balances can occur and are due to the fluctuations with the Indonesian Rupiah and bank processing time. Bali Star Island/PT. Bewish International Tour can not hold the responsibility for these differences.
CANCELLATION and NO SHOW
- Cancellation and No Show Policy are clearly mentioned on the below rate offered of each hotel. If neglecting this policy a cancellation fee will be charged based on the policy statement.
- For non-hotel activities (Optional Tour, Adventure, Cruises, Spa, Rafting, Golf etc.) procedure.
Cancellation and No Show Policy are clearly mentioned on the below Optional Tour Reservation Form. The cancellation fee will be charged based on the policy statement.
AIRFARE and TRAVEL INSURANCE
Terms and Condition of Travel insurance
- Bali Star Island/PT. Bewish International Tour currently does not provide International Airfares service from your country to Bali and vice versa Commonly all of the International Airfares including travelling within in Indonesia via Local Airfares are providing the insurance which covers you during your journey via airfare.
- Customers of Bali Star Island/PT Bewish International Tour are insured against accidental death and disablement for an amount of up to USD 50.000. While using our services except activities offered by other companies which is an alliance with Bali Star Island/PT. Bewish International Tour is covered by other companies’ insurance based on the Insurance owned by the company accordingly. Bali Star Island/PT. Bewish International Tour will not cover any insurance if use the activities which do not alliance with us or direct booking to the company accordingly.
- In some parts of activities, tours and adventures sold by Bali Star Island/PT Bewish International Tour will not be covered by the insurance due to limited insurance coverage area. Therefore we suggest you take your own insurance at your country to cover your journey
- As we communicate mostly through email. Please make sure your email address is correct or in case we need your telephone or facsimile as communication is not always reliable, please supply us.
LIABILITY, as a result below:
Bali Star Island/PT. Bewish International Tour in cooperation with associated hotels, tours, adventures, spa, golf and other partner businesses act only as an agent for respective hotels, suppliers and/or contractors who provide accommodations, transportation, tours, adventures, spa, golf and other services. Under no circumstances shall Bali Star Island/PT. Bewish International Tour.
Bali Star Island/PT. Bewish International Tour will not be responsible for any loss, expense, damage, claims or injury direct, indirect, consequential or otherwise whatsoever, however, caused or incurred whether arising in contract or otherwise in law or equity as a result of the rendering of the services or hotels described including, without restricting the generality of the foregoing, as a result of any delay, substitution, rescheduling, overbooking, other inconveniences to the client, through acts of default of any company or person engaged in carrying out arrangements, or by reason of military action, acts of war, national disturbances, revolution or acts of God, or by any other act not within the control of Bali Star Island/PT. Bewish International Tour, or by any agents, employees, subcontractors, servants or third parties whatsoever supplying any of the services or hotel herein.
Additional Contents of Liability
If any hotels and/or services are substituted, Bali Star Island/PT Bewish International Tour at all times will act in good faith and use its best efforts to substitute with accommodations and/or services of a type comparable to those originally contracted. Bali Star Island/PT. Bewish International Tour in their sole and unfettered discretion reserves the right to refuse or discontinue service to any person and/or to rescind and contract for accommodations or services.